I registered a couple of domain names with them about 4-5 years ago because, at the time, they were one of the few companies in the market. As every year goes by I keep thinking “I need to move these to another company” but never do mainly because of their ludicrous transfer charges (c.$30 per domain).
Earlier this year I renewed a domain for 1 year and got charged for 3 years. I rang their customer services and asked for an immediate refund. Despite numerous promises for a speedy resolution it still took them 2 months to refund the money they’d incorrectly taken on my credit card.
11 days ago I made changes to the nameservers on one of the domains through their control panel. 5 days later, no change so did it again. Today I call them up to find out what’s happening and they say they have no record of the transaction despite their auto generated email confirmations.