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November 24th, 2006 · 20 Comments

I registered a couple of domain names with them about 4-5 years ago because, at the time, they were one of the few companies in the market. As every year goes by I keep thinking “I need to move these to another company” but never do mainly because of their ludicrous transfer charges (c.$30 per domain).

Earlier this year I renewed a domain for 1 year and got charged for 3 years. I rang their customer services and asked for an immediate refund. Despite numerous promises for a speedy resolution it still took them 2 months to refund the money they’d incorrectly taken on my credit card.

11 days ago I made changes to the nameservers on one of the domains through their control panel. 5 days later, no change so did it again. Today I call them up to find out what’s happening and they say they have no record of the transaction despite their auto generated email confirmations.

If you’re a UK based webmaster, do not use Easyspace. They’re overpriced and their support sucks. Personally I use 123-Reg for UK domains and GoDaddy for the rest.

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Tags: General

20 responses so far ↓

  • Jay // Nov 25, 2006 at 3:40 am

    Thanks for the heads-up. I find Go Daddy to be pretty good as well.

  • Mike // Nov 25, 2006 at 4:46 pm

    Hi Jay,

    Yeah GoDaddy are definitely good for domain name registration. I’ve not had any experience of their web hosting so don’t know about that but definitely well worth using to register your domain names.


  • Jeremy // Nov 27, 2006 at 6:08 pm

    I would be grateful if you can supply details of the domain which was renewed for 3 years instead of 1 and on the domain where you had trouble with name servers changes so I can investigate both issues fully.

    Easyspace has made major changes in the last year or so, introducing on line chat and telephone call support access not available in 2003. 50% Support tickets are answered within 4 hours on average with over 80% being resolved in under 24.

    Easyspace has also added access to many useful web site addons both for business use like PPC and Easymailer for business as well as additional safety products for the family. In addition to providing extra discounts against direct purchases through its Customer Club and commissions through its affiliate scheme, it make available discounts with other third part suppliers like MIVA, Mirago and Fotolia. All these explain in part why a small transfer charge of 15 is made, similar to the allow DNS configuration of the past intended to discourage those with out the expert knowledge to manage such changes.

    Creating the right package can be difficult as many different groups require slightly different things. At Easyspace, we are working actively to look at how we can do better for everyone as well as produce packages more relevant to particular groups, and welcome any feedback and ideas in this respect. Improving resolution times for issues involving accounts is a priority for us. Over the last few months we have reduced it by over 50% to 24 hours. It will be of great help to have the full details relating to the case mentioned here so I can see how it came to take so long to resolve and take action to prevent any such unusual delays in future.


  • Mike // Nov 28, 2006 at 2:14 pm

    Hi Jeremy,

    Thanks for dropping by and given some feedback. I’ll reply directly to you with the details of the two specific issues.


  • Gregory // Dec 29, 2006 at 2:30 pm

    Our contractor got our domain on easyspace via soem transfer. now we want it off easyspace but it has been the most difficult transfer process i have ever experienced.

    Teh new registrar have initiated a transfer request (which I paid for) Easyspace now wants me to pay 15 pounds (ex. VAT) to Transfer out of their service. When i try to get a license code from their staff (who cannot be reached via email) on numbers given the call does not go through.

    Please Jeremy. .please help me resolve this.

  • Jeremy // Jan 4, 2007 at 11:36 am

    Hi Gregory

    You should have no trouble getting a response if you use the Raise a ticket form in the Helpdesk at once you have logged in. In fact if you log into the Control Panel and go to Domain Management and Transfer Management under the Transfer away option there is a tab to collect your license key.

    Telephone contact may have been more tricky over the holiday period but the ticket system has maintained a fast level of replies.

    Transferring hosting and/or registration can be a tricky business with any provider. Often users do not expect disruption to their email services or visibility of their web site and find it difficult to accept that the security procedures that have to be gone through between old and new providers will mean delay, interruption and worry. In practice no provider will cover the costs of this operation but that is not the reason for the charge; it is essentially there to ensure that such changes are thought about clearly before they are instigated. Historically we have seen too many cases where a change has lead to the loss of a domain by the registrant, for example where the domain is moved to the control of a designer followed by a dispute over payment and performance or in a dispute between partners or company and employee.

  • Tony // Jun 19, 2007 at 7:40 pm

    “but that is not the reason for the charge; it is essentially there to ensure that such changes are thought about clearly before they are instigated.”

    So the 15 goes to a charity then???

    .com and other TLDs can easily transfer once you have collected your licence key – (see how in Jeremy’s post).
    .UKs can be transferred at Nominet for 10.., and in bulk for the same 10. No need to be a victim of Easyspace’s extortion racket.


  • Mike // Jun 19, 2007 at 9:10 pm

    Just did a quick search and I can’t see that Easyspace are a registered charity so I’m guessing not :(

  • Tony // Jun 28, 2007 at 6:07 pm

    Easyspace.., wasn’t that the name of Dick Turpin’s horse?

  • Mike // Jun 29, 2007 at 1:37 pm

    I hear ya, Tony 😀

  • Lisa // Dec 7, 2007 at 10:54 am

    They have one of the slowest servers I have come accross particularly when uploading files and yet they charge more than most hosting companies including BT.

    Their no refund policy if you have signed up for their hosting service online needs to be challenged in court. Most hosting companies, particularly in the US no longer have such an unfair condition.

    I wish someone in the media would make customers aware!

  • Mike // Dec 10, 2007 at 12:50 pm

    Hi Lisa – thanks for stopping by. I’ve not used their hosting services so can’t really comment. I have to say, though, that I am fairly disappointed with the levels of service UK hosting companies offer. I’m now moving pretty much all of my sites across to US based companies.

    How long have you been using them for your hosting?

  • Christy // Dec 30, 2007 at 9:12 am

    I was doing a liitle Easypsace research, and came across this little discussion, so thought I’d chime in.
    I used to recommend Easyspace as a low-cost, easy-to-use service. NO MORE!
    After trying unsuccessfully to renew my web hosting (their credit card processing site rejected 3 different card #s as unable to process) I tried contacting them through the Live Chat (yeah, try to get that to work!), and by submitting several service tickets (could not find a way to email anyone). Finally was contacted and asked to call them. Normally, not a problem, but I live in the US, so a rather expensive proposition for a ~$40 renewal fee. I’m shopping for hosting alternatives now.

  • Mike // Dec 30, 2007 at 9:42 pm

    I feel your pain, Christy. They’re really not a good company to deal with judging by my own personal experiences and countless other horror stories I’ve heard.

    In fairness, every hosting company has it’s problems and people rarely ever write about how wonderful their hosting company are so you often only ever find negative stories but, that having been said, I personally could never recommend Easyspace to anyone.

    Two companies I have used over the last 6 months that I’ve been very impressed with are DreamHost and BlueFur. Of the two I’d probably say BlueFur were the better of the pair but a little bit more expensive.

  • derekt441 // Jan 29, 2008 at 10:16 am

    Easyspace are Awful, they lost my domains, ( ones that had hosting with them also) failed to advise of required renewal and then sold them.

    They now want 100 to attempt to instigate a buy back.

    They Overcharge, I have over 2000 domains with other companies, no problems and i had 4 with easyspace and nothing but problems and now they’ve lost them!

    the web control panel is next to useless also!

    Im only saying this so that other people dont make the same mistake i did

  • Mike // Jan 29, 2008 at 11:40 am

    I understand why you’re saying it, Derek. That’s the reason I wrote the article in the first place. I want people to avoid making the same mistake I did when I first got into domain names.

    2000 domains? You’re a busy boy 😉

    Thanks for dropping by and leaving a comment and good luck with getting the problem sorted.

  • Morris Rozen // Jun 17, 2008 at 8:24 pm

    For domain registration I use and

    I stopped using after I ran into a number of issues with domain renewals. I found their customer service to be lacking. After more than 3 years as a client of Bluefur I chose to take my business elsewhere.

    I use Dreamhost, IXwebhosting, HostingGator and Blacksun for my client sites and depending on what type of platform and service I require. I am pleased to say that I have had no issues with the companies that I’m using for hosting.

    Before you sign on with any hosting service, make sure you scour the net for information about them and hopefully you won’t have a similar horrific experience as I did.

  • PRIMUS1 // Feb 13, 2009 at 8:53 pm

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    They have some great new UK codes, check them out!

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  • Mike // Feb 16, 2009 at 1:29 pm

    Thanks for the promo codes, Primus1 :)

  • PRIMUS1 // Mar 10, 2009 at 10:55 pm

    No worries man,

    Thanks for the response!